Information for Property Owners – your listings

How to Block out your unavailable dates?

Login to your account. Under Availability, you can block out dates that are not available. In the range type add the dates that are already booked and not available and then save.

Information for Property Owners – what you need to know to be a responsible host.

What type of properties are suitable?
  • Properties should offer facilities for horses and accommodation for horse riders and owners.
  • Properties can be as established as equestrian BnB’s and professional holdings with extensive facilities such as sand arenas, stables, day yards, paddocks, round yards and wash bays etc. or as unique as your home property with a couple of stables and/or safe paddocks and day yards available along with a clean bedroom(s) and access to a bathroom. Access to other home amenities such as your kitchen, lounge room, laundry etc. would be at your discretion.
  • HSnB aims to offer as many options as possible, catering to as wide a range of horse and human requirements and budget as we can.
How do I list my property?
  • Go to the section Register With Us and you can get started in minutes with our easy to use process to list your property. If you find any part of the process difficult please use the Contact Us facility and we can help you.
What are my legal obligations?

HSnB has provided an extensive Terms and Conditions document that we encourage you to read them carefully. We expect all commercial equestrian BnBs and professional holdings will be across their legal and local requirements but recognise that many Property Owners, particularly those acting as occasional hosts, reading our Terms and Conditions could be daunting. We hope the following information assists you with understanding how to be responsible and protected Host.

You should:

  • Spend time becoming familiar with your local, state and federal requirements that apply to your property, for example noise levels, parking restrictions, state emergency management etc.
  • Similarly, decide your approach to bio-security and access to your property.
  • Make sure you have adequate insurance in place, for example are you covered if your facilities or property are damaged? IAG (an Australian company) offers easy to access insurance for Property Owners as Hosts under Share Cover www.sharecover.com
  • Similarly, you should use an appropriate disclaimer or release (often referred to as indemnity / limited liability) and make sure the person in charge of the horse signs it when entering your property.
  • Statutory disclaimers are available online. If concerned, contact a solicitor for documentation and advice.
  • Further, many riders carry individual insurance from various sources. Most often provided through membership of national and local equestrian groups, clubs and associations.
  • Horse insurance is the responsibility of the horse owner.
  • Make sure that there are instructions in plain sight on what to do if there is an emergency, for example a fire evacuation plan, first aid kit and emergency contacts.
  • Similarly, you should spend time looking for hazards, making sure that they are identified and where possible fixed. Make sure any potentially dangerous items are secured, for example poisons and fire arms.
  • Understand any tax implications, for example your earnings as a Property Owner as income and conversely outlays as expenditure/costs.
What rules can I put in place?

It is your property, your facilities and your home. A clear statement on what behavior you consider inappropriate and the consequences is at your discretion.

HSnB support when things go wrong?

HSnB anticipates that being a Host will be a rewarding experience, you are directly supporting participation in the growth of Australia’s equestrian community and performance

What is HSnB able to do when things go wrong?

  • HSnB has provided guidelines on cancellation and refunds
  • We will seek to mediate in disputes up to the point that the issue needs to be escalated to an appropriate independent body
  • HSnB commits to working through issues as they arise and are as yet unforeseen.

Information for Property Users – what you need to know to be a responsible guest.

 

Expectations

Properties should offer facilities for horses and accommodation for horse riders and owners.

Choosing and booking a property on HSnB depends on a few factors, you should consider the following:

  • Does the property offer you the facilities and accommodation you require? Check the descriptor and photos to see if they match your expectations, for example is the fencing to the standard described and do the photos of fencing support this?
  • Consider the price, compare against other properties in the area. Using common sense, does the price ring true to the descriptor?
  • That you are able to comply with any biosecurity requirements, carry or have access to, proof of documentation the Property Owner has specified to allow entry onto the property.
  • For peace of mind, as soon as you have booked a property, contact the host to confirm your expectations and discuss any special requirements or needs.
  • Are you comfortable with the cancellation policy?
  • HSnB has a star rating and review facility, what rating is the property enjoying and what comments have been left by other users.
Behaviour

Property Owners, as hosts, should provide you with a clear statement behavior they consider inappropriate and the consequences if you behave in the way described, for example noise or alcohol consumption.

Safety

Property Owners, as hosts, should provide you with information on hazards, fire and safety/evacuations and emergency management. You should make sure you read the information in case of an emergency.

HSnB support when things go wrong?

HSnB anticipates that as a Property User you will enjoy the hospitality and support that the equestrian is renowned for – but what if that is not what you experienced?

What is HSnB able to do when things go wrong?

  • HSnB has provided guidelines on cancellation and refunds.
  • We will seek to mediate in disputes up to the point that the issue needs to be escalated to an appropriate independent body.
  • HSnB commits to working through issues as they arise and as yet unforeseen.

#StaySafeRideWell